FAQs
Your Orders
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To maintain the quality of our cakes, we only take limited amount of orders per week; therefore, we strongly encourage placing your orders a minimum of 7 working days to your delivery date for custom cake orders, 3 working days for brownies and small treats, and a minimum of 3 months for wedding cakes. All items are subject to availability. We will inform you as soon as possible if we are unable to make your order.
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Changes to your order can be made within 24 hours after checkout for cupcakes and small treats, and within 48 hours for custom cakes. You can amend your order by sending an email to enquiry@sensationalcakes.co.uk or calling +44 7862 479152
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Yes, you can personalise your order. You can include personalisation information in the additional information text box at check out or discuss your requirements with us over the phone (+44 7862 479152) or email (enquiry@sensationalcakes.co.uk). We will try our best to accommodate your request where feasible.
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This depends on the complexity of the cake design. We strongly encourage placing your orders a minimum of 7 working days to your delivery date for custom cake orders, 3 working days for brownies and small treats, and a minimum of 3 months for wedding cakes.
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When collecting your order, you will be required to present your order confirmation either on your mobile device or as a paper copy. If someone else is collecting the order on your behalf, please ensure that they have a copy of the order confirmation with them, or give us a call to let us know you have authorised them to collect your item on your behalf.
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If the cancellation is less than 2 weeks prior to your event, there will be no refund. If the cancellation is up to 2 weeks in advance of your event date, you will receive a refund minus the cost of any supplies already purchased for your cake. Please refer to our cancellation and refund policy.
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If the cancellation is less than 2 weeks prior to your event, there will be no refund. If the cancellation is up to 2 weeks in advance of your event date, you will receive a refund minus the cost of any supplies already purchased for your cake. Please refer to our cancellation and refund policy.
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Sensational Cakes and Desserts is registered in England; therefore, all transactions should be made in GBP (£).
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We accept cash, debit or credit card payment.
Delivery
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Yes, we can delivery custom cakes around the Southampton area. For item such as brownies and loaf cakes, we offer a UK wide tracked postal delivery service. Delivery prices are based on postcodes and availability. For an estimated delivery cost, please contact us at enquiry@sensationalcakes.co.uk or call +44 7862 479152.
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Delivery cost is calculated by the distance we have to travel from our bakery to deliver your cake.
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Delivering cakes demands exceptional attention and responsibility. We partner with third-party drivers who use cars instead of mopeds, ensuring our products receive the careful handling they require. Additionally, we maintain our cake prices without inflating them to cover delivery costs.
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As soon as you discover this, please contact within 24 hours to correct the error. No refund will be given after 24 hours if you provide an incorrect address.
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This depends on your location. However, we aim to deliver next day after shipping.
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Deliveries are made by a third-party courier service, Royal Mail.
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Currently, same-day collection is not available for any of our items. All our products are made freshly and we do not keep stock at the bakery.
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No, we do not deliver outside the United Kingdom
Allergens & Dietary
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Our cakes may contain animal products, therefore, not suitable for vegans. However, if you require a cake that is suitable for vegetarians or vegans, we have vegan options available on our website or you can call us to discuss bespoke vegan cakes.
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Our cakes are baked in a kitchen that handles nuts; therefore, it is possible that they may contain traces of nuts.
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Our cakes are baked in a kitchen that handles diary products; therefore, dairy products may be part of the ingredients used or non-dairy products may still contain traces of dairy products.
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Not yet, but we are working on adding this to our menu.
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Our bespoke cakes are homemade using locally sourced fresh ingredients.
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Yes, our delivery boxes come with allergen and dietary information.
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Please visit the Food Standards Agency’s website for allergen information and best practice for handling allergens. Alternativelty, seek medical advise from a doctor or medical professional.
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Our cakes are free from meat, alcohol (except our fruitcake), and any animal products, with the exception of milk and cream. Therefore, they are generally suitable for consumption by individuals of various faiths, including Muslims, Hindus, Sikhs, and Christians.
Cake Care
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Most of our cakes can be stored at room temperature, away from moisture and direct sunlight. However, certain cakes that contain perishable ingredients like cream frosting, fresh fruit, ice cream, mascarpone, or whipped cream are better off refrigerated.
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Our cakes are best consumed within 3 to 5 days.
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Our large Sensational Cakes can weigh up to 7 kg. If you have ordered a two-teir cake, we would suggest bringing someone to assist you to carry the cake into your vehicle. Alternatively, if you live around the Southampton area, you can opt for home delivery at an extra fee.
To prevent any damage, hold the cake from the bottom of the box. Try to keep it as level as possible and avoid tilting the cake box.
During transportation, place the cake on a level surface such as the car floor or boot. Drive carefully and make sure your vehicle is cool to prevent the cake from melting. Turn off your heating or turn on your air conditioning.
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If you have ordered one of our mini cakes, we recommend you cut your cake on a flat surface into equal portions. For a large cake (6-8 inches), cut the entire cake in half, place it on its side, and then cut the cake into cubed slices. Two-tier cakes are held together at the centre with a dowel to keep the cake upright due to their size. Ensure that the dowel is removed before slicing.
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Once your cake has been collected from our premises, Sensational Cakes and Desserts is not liable for any damages caused to your cake during transportation. In certain instances, we may be able to advise you on what to do, but this is not guaranteed. Please refer to our full Terms and Conditions for further information.
Your Cake Care Guide
Carriage: Pick up from base and carry cake box carefully
Before Serving: allow cake to return to room temperature
Balance: ensure the cake is level at all times
Stand: on a sturdy surface or cake stand
Storage: store in a refrigerator
Left Over: refrigerate left over and consume within 3-5 days.
Transport: in an air conditioned vehicle and avoid speed and bumps
Temperature: keep away from heat and direct sunlight
Contacting Us
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We are opened Mondays to Saturdays at 09:00 am to 05:00 pm.
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Sensational Cakes and Desserts is committed to delivering exceptional products and services to our customers. However, we understand that sometimes things may not go as planned. If you are dissatisfied with your purchase for any reason, please contact us. You can reach us via email at enquiry@sensationalcakes.co.uk or by phone at +44 7862 479152. We aim to respond to all queries as promptly as possible.